Journal of Navigation and Port Research

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A Study on the Customer Relationship Management(CRM) According to the Organizational Characteristics and Business Performance of the Liner Shipping Companies: Jung-Ho Kim, Ki-Young Heo, Yong-John Shin; J Navig Port Res. 2018;42(1):67-78. Published online February 1, 2018; DOI: https://doi.org/10.5394/KINPR.2018.42.1.67; Full text PubReader PDF

The Impact of Service Quality in the Port Logistics on Customer Satisfaction, Port Image and Relation Continuity Intention: Focused on Busan Port: Ga-Hyun KIm, Dong-Keun Ryoo; J Navig Port Res. 2017;41(6):423-436. Published online December 1, 2017; DOI: https://doi.org/10.5394/KINPR.2017.41.6.423; Full text PubReader PDF

A Study on Perception of Shippers about the Service Quality of Logistics Center in Port Distripark: Jung-Dae Kweon, Kyu-Ri Kwon, Yul-Seong Kim; J Navig Port Res. 2017;41(6):415-422. Published online December 1, 2017; DOI: https://doi.org/10.5394/KINPR.2017.41.6.415; Full text PubReader PDF

A Study of Cause of Employee Turnover and Countermeasures against Turnover in Shipping and Port Logistics Firms: Jae-Hun Kim, Yong-John Shin; J Navig Port Res. 2015;39(6):545-552. Published online December 1, 2015; DOI: https://doi.org/10.5394/KINPR.2015.39.6.545; Full text PubReader PDF

Analytical Study of the Customer Satisfaction for Public Marina by application of the Designated Management System in Japan: Won-Jo Jung, Han-Seok Lee, Myung-Kwon Lee; J Navig Port Res. 2014;38(4):429-435. Published online August 31, 2014; PDF

A Study on the Effects of Logistics Capabilities of Container Terminals on Service Quality and Customer Response: Seok-Jun Hwang, Hyung-Rim Choi, Soon-Goo Hong, Kang-Bae Lee; J Navig Port Res. 2012;36(1):59-67. Published online February 28, 2012; PDF

An Empirical Study on the Effects of the Determinants of Service Quality to Customer Satisfaction in P&I Insurance: Beom-Shik Park, Young-Ran Shin, Han-Won Shin; J Navig Port Res. 2011;35(10):855-861. Published online December 31, 2011; PDF

The Differences of Customer Satisfaction before and after Establishment of Busan Port Authority: Dong-Yol, Kim, Bong-Whan, Kwak, Gi-Tae, Yeo; J Navig Port Res. 2009;33(8):595-602. Published online October 30, 2009; PDF

Exploring Study on the Effect of Perceived Port Service Quality on Customer Satisfaction and Loyalty: Jae-Gon Chang, Hong Girl Lee, Cheol-Yeong Lee; J Navig Port Res. 2008;32(7):561-568. Published online September 30, 2008; PDF

A Study on Marketing Analysis of lncheon Container Ports: Tae-Won Chung, Sae-Kyung Choi; J Navig Port Res. 2007;31(3):179-186. Published online April 30, 2007; PDF

Volume 48, No. 1

Journal of Navigation and Port Research

Print ISSN: 1598-5725
Online ISSN: 2093-8470

MOST VIEWED MOST CITED

2,186	Communication Failures During Chemical Tanker Cargo Operations
2,824	A Study on the Effects of Strategic Item Attributes on Strategic Partnership in Supplier Dominant Relationship-Focused on Shipbuilding Industry
1,991	A Study on Safety Assessment for Low-flashpoint and Eco-friendly Fueled Ship
2,128	Risk Assessment for Marine Pilot Occupational Accidents using Fault Tree and Event Tree Analysis
2,754	A Study on the Changes in Functions of Ship Officer and Manpower Training by the Introduction of Maritime Autonomous Surface Ships

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