An Empirical Study on the Quality Management for Port Services - Primarily on Container Terminals in Busan -

Choi, Young-Ro; Shin, Han-Won; Ko, Su-Bok

Journal of Navigation and Port Research 2002;26(2):153-159.
Published online June 30, 2002.

항만서비스품질경영에 관한 실증연구

최영로, 신한원, 고수복

An Empirical Study on the Quality Management for Port Services - Primarily on Container Terminals in Busan -

Young-Ro Choi, Han-Won Shin, Su-Bok Ko

Abstract

An empirical study was carried out to examine how Container Terminals in Busan view quality management activities by the provision of statistical evidence showing the efforts to enhance the standard of quality management, common factors of quality management activities and causal relationship among these factors. The data investigating the quality management for Busan Container Terminals were collected from 170 persons in charge of quality management for port services in Busan Container Terminals by the use of questionnaire method and personal interviews. The Cronbach’s a coefficient and factor analysis were used to analyze the reliability and the validity of measured variables. Furthermore, SEM (Structural Equation Modeling) method using AMOS(Analysis of MOment Structure)4.0 was used to analyze the cause-effect relationship among the source, activities and accomplishments of quality management representing the core concept of quality management system.

Key Words: Port Services;Service Quality;Container Terminal;Quality Management System;SEM