| 균형성과표와 품질기능전개도의 결합 방법론을 이용한 컨테이너 터미널의 성과요인결정에 관한 연구 |
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신창훈, 임병학, 강정식 |
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| Evaluating Performance Factors of Container Terminals using Balanced Scorecard (BSC) and Quality Function Deployment (QFD) |
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Chang-Hoon Shin, Byung-Hak Leem, Jeong-Sick Kang |
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| Abstract |
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This paper develops a framework of combining Balanced Scorecard(BSC) and Quality Function Deployment (QFD) using Analytic Hierarchy Process (AHP) and Analytic Network Process (ANP) and evaluates the performance factors of container terminals using the framework. This study designs a BSC of container terminals and then transforms this into QFD in order to determine the priority of performance factors. This paper provides a modified QFD model and shows a causal relationship among perspectives of BSC to find out critical performance factors of container terminals. This modified QFD model is different from traditional models in that a correlation and relation matrix is presented. This combination of BSC and QFD with AHP and ANP helps to create more realistic and accurate representation of QFD models. |
| Key Words:
BSC;QFD;AHP;ANP;Container terminal;Performance factor;Balanced scorecard(BSC);
Quality function deployment(QFD);Analytic hierachy process(AHP);Analytic network process(ANP) |
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