| 국제물류기업의 서비스지향성이 경영성과에 미치는 영향에 관한 실증연구 |
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안청홍, 최영로, 신한원 |
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| An Empirical Study on Impact of Service Orientation upon Business Performance in International Logistics Firm : Primarily on International Freight Forwarders |
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Chung-Hong Ahn, Young-Ro Choi, Han-Won Shin |
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| Abstract |
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This study aims to verify the structural relationship among service orientation, employees' satisfaction and business performance primarily on the International Freight Forwarders. For carrying out the study, literature survey relating to service orientation, satisfaction and performance along with empirical analysis was carried out. Results of analyses were found to be as follows: first, International Freight Forwarder's service orientation has had influence on employees' satisfaction second, employees' satisfaction in the freight forwarding companies has had influence on financial performance. |
| Key Words:
International logistics service;Freight forwarder;Service orientation;Employees' satisfaction;
Business Performance |
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